Terms And Conditions

Policies

Cooling Off Period

We do not offer a cooling off period as most of the pieces are curated for you on order. Request you to make a video of the box opening to claim for any damage in transit.

Mirror installations

Frames do not include the mirror or any artwork that they are pictured with. We recommend having the mirror installed locally to avoid risk of breakage in transit. We can furnish a mirror at an additional charge but we can not take guarantee of safe delivery if you opt for this. Though we have never had an incident with mirror breakage, if it does happen it can scratch and damage the wooden frame and even shatter more delicate designs. For resin mirrors, we insists on local deliveries only due to high possibility of breakage.

Cancellations Policy

The products listed for customization can only be confirmed once a 70% deposit is received and 100% in case of decor accents.

Placing a custom order comes with its own considerations. You must keep in mind that pieces of wood will have been cut, shaped and carved specially for you. In case the customer changes his/her mind within a week, it's possible to cancel the order at the 'sketching stage' with 5% deposited amount forfeited and rest would be refunded to the customer's bank account within 5-7 business days.

In case of a non custom made order, cancellation can be done within 48 hrs from the time of the order. The amount paid will be refunded to the customer's bank account within 5-7 business days.

Shipping Policy

We only ship out pieces once the full payment is received and confirmed by the client. We would share the pictures/videos of the sculpture/furniture piece before shipping. Nothing is shipped without your full and final approval. Shipping within India is complimentary for most areas that are freely serviced by our shipping partners. For ODA locations and areas that are a little beyond service, a little extra charge will be calculated and levied. In the rare case of damage in transit, we will always take care of the issue.

The delivery timeline varies from product to product, products are dispatched between 7-45 days basis on their category. We have clearly stated the timelines for every product in the description tabs.

Delivery Policy

The delivery timeline varies from product to product, products are dispatched between 7-45 days basis on their category. We have clearly stated the timelines for every product in the description tabs.